Writing a complaint letter
Photo by Olivander CC-BY-NC. Flickr.com Consumers have the right to return a product if it is faulty. Not long ago I bought a mobile phone and it stopped working within a few days. I wanted my money back but the shop assistant told me that I had to fill in a complaints form. Have you ever experienced anything similar? Think of a problem you have had with a product (mobile phone, iPod, tablet, washing machine). If not, you can invent the problem. Your task is to write a complaint letter. In this site you will find common problems with faulty goods and advice on how to write a complaint letter . You can write your letter online, download it and then print it. Isn't that great? Click here to see more sample letters .